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Integrexa

Faro, by Integrexa

Every service order, from the front desk to delivery, without losing track.

Faro is the system for repair shops and technical service companies. You check the equipment in, your technicians work from their phones even without signal, and the customer hears about every step on WhatsApp.

Try Faro free for 14 daysSee how an order moves

No credit card. Your account starts with the steps of your trade.

Service order

OS-0042

Customer
Ana Pérez
Equipment
18 kg washing machine
Reported issue
Won't spin and makes noise when turning
Technician
Carlos Restrepo
  1. Received
  2. Diagnosing
  3. Quoted
  4. Repairing
  5. Ready for pickup
  6. Delivered

Received

How an order moves

The same steps you already follow, without loose paperwork or “how is mine going?” calls.

  1. Check in

    Record the customer and the equipment on a form made for your business, with photos of how it arrived and the customer's signature. They get their order number.

  2. Diagnose and quote

    The technician records the diagnosis with photos. You send the quote and the customer approves it from a link, without coming to the shop.

  3. Do the work

    At the shop or at the customer's home. The technician's app shows the day's route and the next step, and saves everything even without signal.

  4. Invoice and collect

    The invoice comes from the order, with what was really used. Faro never lets the same thing be invoiced twice, and keeps track of partial payments.

  5. Deliver

    The customer is told it's ready. The order keeps its whole story: who did what, and when.

Ready for your trade

When you create the account you pick your trade, and Faro starts with its steps, forms and messages. Then change anything you like, without code.

Do several of these? Run each business line with its own steps in the same account.

Everyone sees what they need

At the office

Every order in one view: which step it is on, who has it and what it needs to move forward.

On the road or at the bench

The technician opens the app on their phone, fills in the form, takes photos and collects the signature. Without signal too.

Running the business

Adjust your steps, forms and messages without asking a developer. What you change never breaks orders already in progress.

And the money, in order

Faro doesn't stop at the order: it also invoices, collects and keeps the books. Turn on only what you need.

Invoicing
Invoices, credit notes and receipts that come from the order. If you already use Alegra or Siigo, Faro sends the invoices to them.
Accounting
Real double entry: every movement balances and nothing is deleted. Daily cash, receivables, financial statements and tax reports.
Inventory
Parts and materials with their cost, what each technician takes out and what comes back.
Payroll
Colombian payroll with its benefits, for companies that keep their books in Faro.

Pricing

You start with 14 days of the Professional plan, free. Then pick the plan that suits you, or stay on the free one.

  • Free

    To start organizing a small shop.

    COP 0 per month

    • 2 users
    • 30 orders a month
    • Orders, quotes and the technician app
    • Email updates
    Try Faro

  • Essential

    For the shop that serves customers every day.

    COP 89,000 per month

    • 5 users
    • 300 orders a month
    • Everything in Free
    • WhatsApp updates
    • Inventory and invoicing
    • Referral program
    Try Faro

  • Professional

    The one you try

    For the company that wants everything in one system.

    COP 199,000 per month

    • 15 users
    • Unlimited orders
    • Everything in Essential
    • Electronic invoicing
    • Accounting and payroll
    Try Faro

Prices in Colombian pesos. Billed monthly; change plans whenever you want.

About Integrexa

Integrexa builds software for service companies in Latin America. Faro was born inside a real technical service center, with its queues at the front desk, its technicians on the road and its month-end closings, and we built it so any trade can use it its own way.

Medellín, Colombia

Let's talk

Write to the right address and we'll answer during Colombian business hours.

Try it with your own orders

Answer a few questions about your business, Faro sets up the account, and in minutes you record your first order.

Try Faro free for 14 days