Personal data policy

Who is responsible

Integrexa, based in Medellín, Colombia, is responsible for the data of people who visit this site, sign up for Faro or write to us. For anything about your data, write to privacidad@integrexa.ai.

Data of our customers' customers

Companies that use Faro record their own customers', technicians' and employees' data in it. For that data the company is responsible and Integrexa acts as processor: we store and process it only to provide the service, following the company's instructions, and use it for nothing else. If you are a customer of one of those companies, exercise your rights with it; if you write to us, we will refer you to it.

What data we process

Contact data (name, email, phone), company data (legal name, tax id, country), the data you load while using Faro, and technical usage data (IP address, browser, pages visited) to keep the service secure.

This site stores a single first-party cookie with the language you chose. We use no advertising cookies.

What we use it for

Creating and managing your account, providing Faro, sending notices about your account and billing, giving support, meeting legal and accounting duties, and improving the product. We only send you marketing if you agree, and you can stop it at any time.

Your rights

You may know, update and correct your data; ask for proof of the authorization you gave us; learn how we have used it; revoke the authorization or ask us to delete it when no legal duty requires keeping it; access it free of charge; and file complaints with Colombia's Superintendence of Industry and Commerce.

How to exercise them

Write to privacidad@integrexa.ai with your name, your id number, what you are asking for and how to reply to you. Queries are answered within ten business days and claims within fifteen business days, extendable where the law allows, with notice before the deadline.

Security and retention

We apply technical and administrative measures to protect data: encrypted connections, encrypted credentials, isolation of each company's data and backups. We keep data for as long as the relationship lasts and for as long as accounting and tax rules require.

We use infrastructure providers that may host data outside Colombia, in countries with adequate protection or under contracts that guarantee it.

Changes to this policy

If we change something important we publish it here with its date and, if you use Faro, we tell you by email.